Privacy Policy

1. Introduction

Welcome to DARSURFANA ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or stay at our surf camp and yoga retreat in Agadir, Morocco.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation
• Register for an account on our website
• Subscribe to our newsletter
• Contact us via email, phone, or contact forms
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Date of birth
• Payment information
• Emergency contact details
• Dietary preferences and allergies
• Medical conditions relevant to surf and yoga activities

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Process and manage your bookings and reservations
• Provide surf lessons, yoga sessions, and accommodation services
• Communicate with you about your booking and stay
• Handle billing and payment processing

3.2 Communication

• Send booking confirmations and updates
• Respond to your inquiries and customer service requests
• Send newsletters and promotional materials (with your consent)
• Provide important notices about our services

3.3 Safety and Security

• Ensure your safety during surf and yoga activities
• Maintain emergency contact information
• Address medical conditions and dietary requirements

3.4 Improvement and Analytics

• Analyze website usage and improve our services
• Conduct surveys and gather feedback
• Develop new features and offerings
• Personalize your experience

3.5 Legal Compliance

• Comply with legal obligations under Moroccan law
• Prevent fraud and protect our legal rights
• Resolve disputes and enforce our agreements

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

4.1 Service Providers

• Payment processors: To process your payments securely
• Email service providers: To send booking confirmations and communications
• Booking platforms: If you book through third-party platforms
• Insurance providers: When necessary for insurance purposes

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases
• Access controls and authentication procedures
• Regular security assessments

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Booking information: Retained for 7 years for accounting and legal purposes
• Marketing communications: Retained until you unsubscribe
• Website analytics: Anonymized after 24 months

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Correction

You have the right to access and update your personal information. You can do this by contacting us directly.

7.2 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

7.3 Objection and Restriction

You can object to or request restriction of certain processing of your information.

7.4 Data Portability

You have the right to receive your personal information in a structured, commonly used format.

7.5 Withdraw Consent

If we process your information based on consent, you can withdraw your consent at any time.

7.6 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link or contacting us directly.

8. International Data Transfers

DARSURFANA is based in Morocco. If you are accessing our services from outside Morocco, please be aware that your information may be transferred to, stored, and processed in Morocco, where data protection laws may differ from those in your country.

By using our services, you consent to the transfer of your information to Morocco and other countries where we operate.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

For minors participating in surf lessons with parental consent, we collect only necessary information provided by the parent or legal guardian.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on our website with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Cookies Policy

12.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience and analyze website traffic.

12.2 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

12.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.

13. Applicable Law

This Privacy Policy is governed by the laws of Morocco. Any disputes arising from this policy will fall under the jurisdiction of Moroccan courts.

14. Your Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.